RENTAL TERMS & CONDITIONS
1. LOSS AND DAMAGE POLICY
Insurance is built into the price of the rental and this covers repairable damage, which includes:
1.1.1. Tunes and edge sharpening.
Rental price does not cover the below and assessed and charged on return.
Base Work, P-Tex, Base patches and Core shots.
1.2. If there is extensive damage from misuse of equipment, but can be fixed, the minimum cost of a full tune is charged.
1.3. If equipment is damaged beyond repair or lost/stolen, the payable insurance excess is 14-days rental for that particular item.
1.4. Examples of non-repairable damage includes:
1.4.1. Excessive damage from misuse of equipment, such as skiing down roads.
1.5. If the non-repairable damage is deemed a product fault which can be claimed by Joey's Myoko as a warranty from the supplier, no charge will be required from the customer.
1.6. Normal wear and tear on all rental equipment will not incur a charge.
2. REFUND, AMENDMENT AND CANCELLATION POLICY
2.1 Cancellations of paid reservations made more than 48 hours prior to the rental start date will receive a full refund.
2.2 Booking amendments made more than 48 hours prior to the rental start date will receive a balance refund in case of reduction.
2.3 Cancellations/reductions of paid reservations within 48 hours will not be refunded. Instead, guests will have an option of store credit of equal value to the cancelled portion of the booking for Joey's Myoko retail or online store.
2.4 In the case where the additional items were used and exceed the paid amount of the original booking, the payment for the additional items can be made in-store.
2.5 Refunds will be made for extreme weather, mountain closures, injury or illness, flight cancellations or full-day flight delays.
2.6 If you are unable to travel due to restrictions on travel to Japan related to Covid 19 we will allow a full refund of your booking.
- We must be advised prior to the day of your rental booking.
- Proof of inability to travel provided within 24 hours if requested.
3. LOSS AND INDEMNITY FOR RENTAL EQUIPMENT
All customers must agree to the following personal liability and injury policy when renting equipment from Joey's Myoko. Customers renting equipment are referred to ‘The Hirer’ for the purposes of this policy:
3.1. The Hirer (customer) understands the information contained therein and warrants, agrees and accepts the information provided by him or her is true and correct.
3.2 The hirer also understands, warrants, agrees and accepts that the ski or snowboard boot-binding system of any ski or snowboard equipment has been adjusted and set based on the information provided by the hirer.
3.3. The hirer also understands any bike or stand up paddle board equipment has been correctly tuned and set up based on information provided by the hirer.
3.4. The hirer further understands, warrants, agrees and accepts that the ski or snowboard-binding system equipment will not release at all times, under all conditions and in all circumstances; and that Joey's Myoko, its employees, affiliates or agents cannot and will not guarantee or indemnify the safety of the hirer or any third (3rd) party.
All snow sports (skiing, snowboarding, touring, tobogganing) carry the risk of injury and damage to property, and that risk is reduced but not eliminated by correct bindings, the use of wrist guards and an approved helmet.
3.5. The hirer understands, warrants, agrees and accepts that there are inherent risks of injury involved in using the equipment hired and where such injury arises the hirer will indemnify and keep indemnified Joey's Myoko, its employees, affiliates and agents from all actions, suits and claims for damage and demands for personal injury, loss or damage sustained by the hirer or any person named in this schedule or any third (3rd) party.
3.6. For any loss and theft of equipment the hirer agrees to reimburse Joey's Myoko for a replacement cost at the value of 14 days rental of that specific item, or subsequent rental days until it is returned to the store.*
3.7. If there is extensive damage from misuse of equipment, but it can be repaired, the minimum cost of a full tune is charged If repair insurance has not been opted for.
Where equipment is damaged beyond repair the payable insurance excess is 14 days rental for that particular item. Normal wear and tear on all rental equipment will not incur a charge.
3.8. The hirer confirms, understands, acknowledges and accepts that in the event where personal injury, loss or damage to either the hirer or any third (3rd) party arising out of the use of such equipment occurs, it is the responsibility of the hirer to make good such personal injury, loss or damage*.
3.9. The hirer warrants that he or she is 18 years of age or more.
3.10. The hirer agrees that any outstanding money owing that has not been settled before the hirer returns the equipment can later be charged to hirer’s credit card at Joey's Myoko discretion.
3.11. *The 14 days rate will be applied to Demo and Standard equipment only. Other items will be calculated at cost value.
4. CHILDREN CLASSIFICATION
4.1. Children’s prices are determined by age.
4.2. Children aged 13 years and under are considered “children” or “kids” for the purpose of renting equipment.
5. EQUIPMENT SWAP
5.1. We encourage all customers to swap equipment when renting our Demo packages. This means you can change your skis or board to suit the snow conditions.
5.2. We also provide a FREE waxing service for our Demo gear as the snow temperature changes dramatically in Japan, which means we have change wax compound to suit.
5.3. Swapping from skis to snowboards and vice versa is FREE when renting a Demo package, however we cannot hold the gear you are swapping from so keep in mind it might not be available when you wish to swap back.
5.4. Standard gear is perfect for beginners but can limit progression due to the shape of the ski or board. We recommend using Demo gear so our expert staff can pick the perfect ski or board to help you improve.