RENTAL TERMS & CONDITIONS

1. EQUIPMENT EXCHANGE / SWAP

 

1A.    Demo equipment packages include free swapping, this allows you to try different skis or boards.

1B.   There is no charge for boot changes.

 

2. CHILDREN CLASSIFICATION


2A.    Children are classified by age.

2B.    Children aged 13  and under (at the time of hire) are considered “children” or "kids" for equipment rental.

 

3. AMENDMENT AND CANCELLATION POLICY


3A. Apply to Rental@joeysmyoko.com with the following details: Renter Name, Booking Number, and Request (or reply using your original booking confirmation). 

3B. If your cancellation request is approved in line with our booking terms and conditions below, a refund receipt will be automatically emailed to the address provided at the time of booking. Refunds are issued via the original method of payment. Please ensure you can provide proof of your original payment. 

3C. More than 7 Days Before Start Date: Amendments or cancellations made more than 7 days prior to the rental start date will incur a 10% fee on the refund amount.


3D. Within 7 Days of Start Date: Amendments or cancellations made within 7 days of the rental start date will incur a 20% fee on the refund amount.


3E. Within 48 Hours of Start Date: No refunds will be issued for cancellations or changes made within 48 hours of the rental start date. 


3F. Changes After Rental Has Commenced: No refunds are provided once the rental period has commenced, including for:

  • No-shows on the start day

  • Early returns

  • Changes to booked items or rental duration

  • Poor weather or snow conditions

  • Change of mind whether you want to ski or snowboard on any given day of your rental period (see rest days below). 


3G. Rest Days: Hire duration is continuous. Rest days are not counted as exclusions from the rental period. 


3H. Additions/Extensions: Extensions or additions to rentals (e.g. requesting extra days) can be arranged in-store, but is subject to availability.  


3I. Injury During Rental: If you sustain an injury and you are requesting a refund on your remaining rental period, we will require: 

  • A medical certificate (from a doctor or physiotherapist) in the name of the renter. If you cannot provide this, we cannot guarantee a refund for the reported injury. 

  • That all equipment must be returned in-store by 5pm on the day or at latest 9am the following morning to be eligible for a refund on any remaining days. 

  • That you request this refund within 7 days of returning the equipment. 


3J. We strongly encourage you to make an appropriate claim for any injuries through your travel insurance provider. 


4 TRAVEL INSURANCE 

 

4A. Joeys Myoko strongly recommends that all customers (including anyone you’re renting equipment for) is covered by travel insurance including cover for snows ports both in and out of the resort boundaries. Be aware some standard snow sports cover will only cover you on-piste which means within the marked runs and does not cover off-piste “side country” or backcountry zones. 

4B. In the event of travel delays and cancellations (such as delayed or cancelled flights), bad weather or mountain closures, personal illness or injuries, or lost or stolen equipment you should make contact with your travel insurer and submit appropriate claims for costs incurred to you. 


5. RENTAL EQUIPMENT INSURANCE COVERAGE – Joeys Myoko

 

5A. Included in Rental Price - Our rental prices include insurance for:

  • Minor base scratches

  • Edge sharpening

  • Repairable core shots


5B. Not Covered by Insurance- Our rental prices DO NOT include cover for: 

  • Misuse of Equipment: Riding on roads or causing excessive base damage will incur a full tuning fee of ¥10,000, at the discretion of the Store Manager.

  • Lost, Stolen, or Irreparably Damaged Equipment: Charged at 10 days of rental price, regardless of the rental period used. Replacement equipment will be issued for the remainder of your rental period once payment is received for the equipment that was lost/stolen/damaged during your use. 

  • Accessories (e.g. ski poles, helmets, etc.): Charged at full replacement cost if lost or damaged.

  • Top Sheet Damage: Ski and snowboard top sheets are easily damaged by impact or misuse (e.g. banging together, hitting hard surfaces). This is also charged at 10 days of rental price.


5C. Normal Wear and Tear: No problem – our gear is made to be used!

 

6. EQUIPMENT COLLECTION TIMES | LATE RETURNS


6A.    Equipment can be collected from 1pm before the first day of hire. Collection after 1pm is not counted as a hire day. 1 full day hire will be charged for equipment rental that is collected before 1pm.

6B.    Equipment to be returned can be returned before 9am the morning after the last day of your rental period E.g. for the use of night time skiing or snowboarding (Joeys Myoko must be made aware). If equipment is returned after 9am the morning after the rental period ended then an additional full day rental will be charged. 

 

7. RENTAL TERMS AND CONDITIONS – RENTERS AGREEMENT


By accepting our rental equipment, you confirm the following for yourself and anyone you’re renting for:

7A.    I will be responsible for the return of the goods and equipment in good order and condition.

7B.   I will be responsible to pay for any damage, however caused, to the goods and equipment while in my possession. 

7C.    I agree to return the goods and equipment to Joeys Myoko on the last day of the hiring period during opening hours OR before 9am the following day after the hiring period.

7D.   Once I have completed the hire process and taken delivery of the goods and equipment Joeys Myoko are not obliged to give me a refund under any circumstances. 

7E.    On agreeing to the terms and conditions, you acknowledge that the recreational activities you will undertake are inherently dangerous with multiple risks and hazards and can in some instances lead to serious consequences (such as injury or death). You accept all such risks and hereby waive the right to sue the suppliers for any personal injury or death suffered by you in any way whatsoever caused by or arising from such injuries.

7F.   Joeys Myoko strongly recommend that all skiers and snowboarders wear accredited helmets whenever skiing or snowboarding and Joeys Myoko also recommend that snowboarders wear wrist guards.

7G.   The equipment and services Joeys Myoko supplies are rendered with due care and skill based on the information we receive from you. You acknowledge that you have provided accurate information about your ability for proper equipment setup. 

7H. I understand that ski bindings and boot systems may not always release as expected even if set according to boot size, skier ability, weight, and height. As such, there’s no guarantee of injury prevention. 

 

8. BACKCOUNTRY HIRE

 

8.1. Please note that we require our backcountry package (Touring skis / Snowboards / Bindings / Poles & Skins) to be returned before 7pm on the night of the last rental day, as opposed to the following morning. This is due to customers requiring this type of gear first thing in the morning for their adventure that day.

8.2. Please note that we require our backcountry gear (Pack, Beacon, Shovel & Probe) to be returned before 7pm on the night of the last rental day, as opposed to the following morning. For the same reason as 8.1.

Please note that setting up backcountry hire takes longer that general hire due to the amount of components involved. Please allow some time for us to fit you comprehensibly.

 

9. PICK UP TIME

 

9.1. If you have hired gear for the following day you're welcome to come and collect it from 2pm - 7pm (we shut at 7pm so please allow some time before that) the day prior to maximise on your first day out on the slopes. Please note that backcountry gear is not as plentiful as general gear so we can't guarantee it'll be back to us by the previous customer at say 2pm. Please get in touch with us to check if we have it.